Telephone befriending and alert
Telephone befrienders call out to older people at a pre-arranged time to check that all is well and for a good blether. Over time trust and meaningful relationships are built to become a friend who can be a listening ear who can give emotional support in difficult times.
"I can share a problem, ask advice and they will help if they can. If I worry about something or don't feel too well I have someone who'll listen. That makes a big difference."
Margaret, 82 years
Details of nominated contact persons are held e.g. next of kin, the GP, clubs attended and any service which visits the house. When a client fails to answer their Good Morning Call, the service will try to locate them. Both GP and hospital appointments are checked.
When a member cannot be found and their safety verified the service will alert a nominated contact person or Police Scotland.
Help will be sent, 365 days a year.
Hospital discharge dates are co-ordinated with in order to resume the Good Morning Support Calls as soon as the person is home.