Connected

Older people are, and feel, connected to the Good Morning Community and in turn, connected to their wider community.

"My life has inevitably slowed down, but Good Morning has helped me feel re-connected to life as it used to be. My children live abroad, old friends are mostly no longer alive and so I find that Good Morning has opened up a lovely new world for me."
Dorothy, 86 years

"As I seldom don't leave the house I feel I am part of a small community. The team helps me keep positive on bad pain days."
Jean, 72 years

"They're my community because I don't get out too often. The staff let us know about things happening, things no-one else thinks to tell me about. And they care about you. I can speak to them about things I can't tell anyone else.They're so easy to talk to, so caring."
Elizabeth, 74 years

"I live my life differently because of it. It gives me some prompting to get on with life."
Janet, 64 years

Safer

Older people are, and feel, safer knowing that potential health problems will be alerted to if they fail to answer their pre-arranged Good Morning Call.

"Knowing Good Morning are there should I need them makes life easy."
Mhairi, 97 years

"Sometimes you don't want to say to your family how you feel, but you can always tell Good Morning. I can depend on that phone call every day and feel safer knowing that someone is always there."
Ella, 85 years

"If it wasn't for you then I'd never have known Mum was in trouble that day. You're a lifesaver!"
Daughter

"I know I'm in good hands if anything happens to me. It definitely makes me feel better about living alone – it's my home, my memories are in this house."
Margaret, 64 years

Valued

Older people are, and feel, valued because trusting relationships are built. Befrienders know clients very well, are considered friends while some call befrienders their family.

"It makes you live your life because you are never really on your own. They make me feel like a person – not an old woman. I can discuss things like politics and keep in touch with the world – they just keep me going."
Charlotte, 94 years

"The best thing is that when the phone rings you are right in contact with a friend. You feel a special person."
Helen, 83 years

"The call gives me a lift and they always listen to my moans on a down day. I feel like I'm not forgotten about."
Ann, 77 years

"I'm not too well in the morning but when the phone rings and they say 'hello', it is a better tonic right away than all the tablets I swallow."
Ann, 86 years

Confident to live independently

"Living in my own home means a lot to me, Good Morning helps give me that choice as I know they're looking out for me. It's like having an extended family. The mornings are the loneliest part of the day, as I am a very early riser, so I look forward to that call."
Annie, 80 years

"It gives reassurance that someone will be in touch every morning to check I'm ok. I'm happy to live on my own because of it."
Margaret, 89 years

"I'm fine about living myself because when I took a hypo during the night, if they hadn't told my sister about me not answering, I could've just slipped away. She wasn't due up for another week so there you go."
Nora, 81 years

Telephone or Visitor?

Members took part in an external study "Living actively and independently in later life: How can we prevent social isolation?" by North Glasgow Health Improvement Team and Community Older Persons Team, 2010.

Results showed how members preferred befriending by phone due to:

• the non-intrusive nature of a telephone call
• having control of the telephone call

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High impact

In 2014, of 175 members who took part in an annual evaluation:

• 100% have reduced feelings of isolation and loneliness
• 100% feel safer at home
• 100% feel cared about
• 99% have boosted self-confidence and self-esteem
• 99% have improved sense of health and well-being
• 98% feel better connected to the community
• 98% have improved knowledge of community services and events
• 98% say it has helped family/ neighbours/ friends by giving them peace of mind